Support

Never send a one-time sign-in code, password or session token. Avoid sending a family export, child photo or private note unless we agree a suitable way to help.

Sign-in and a second phone

Request a new six-digit code and use the newest email. Codes expire after ten minutes. Check your junk folder if it does not arrive. You can sign in on another phone using the same adult email to access the same family; use only an email account you are authorised to access. Different email addresses create separate adult accounts and do not automatically join the same family.

Correct points or allowance records

Open More → Settings → History & sync → Edit history. Choose Points history or Bank history, select the child, then correct the mistaken entry with a reason. The original entry and correction stay in the audit history, and the confirmed balance recalculates once.

If a save is awaiting connection, check the pending actions in Settings before entering it again. Giving Pot reserves part of your recorded allowance; only available cash can be spent. Actual payments and donations are arranged outside ChorePocket.

Photos and reminders

Edit the child’s profile to choose, replace or remove a photo. Photos need a connection to save and load; an offline view may show initials. If a photo does not save, keep the app’s error or request reference for support.

Open More → Settings → App preferences → Phone reminders to allow local alerts on that phone. Open More → School reminders to add a reminder with its day and time, and set chore schedules from Chores. Device permission, Focus settings and notification settings can affect delivery. Each phone has its own notification permission.

Subscriptions

Open the Family plan screen to check access, choose a plan, restore an existing store purchase or manage your subscription. Use the same store account that made the purchase. Contact us if access still looks incorrect; do not send card details.

Cancel or request a refund through Apple or Google. Deleting your ChorePocket account or the app does not cancel a store subscription. This website does not sell subscriptions.

Export or delete your account

Open More → Settings → Privacy & security → Data & privacy to create a JSON export or permanently delete your account. You can also request deletion without the app. For questions about how we use information, see our privacy policy.

Company contact

ChorePocket is a trading name of Adoomi Limited (Adoomi Ltd), UAE registration MC 14683. Postal contact: Smart Station, First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates.